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Terms of service

The rules that apply when you book with us, in plain English.

Last updated: [date you publish]

1. About us

These terms are between you and LawSquads ("we", "us"). You can contact us at [email protected].

2. What we provide

  • We provide education and tutoring services: one-to-one and group tutoring, exam preparation, mock assessments, interview coaching, feedback on student work and study materials.
  • We are not a law firm. Nothing we say or provide is legal advice, and you should not rely on it as such.
  • We are not affiliated with or endorsed by the Solicitors Regulation Authority, Kaplan, the National Conference of Bar Examiners, the New York State Board of Law Examiners or any university.
  • Our services are for people aged 18 or over.

3. Academic integrity

Our academic integrity policy forms part of these terms. We do not write, rewrite or complete work for assessment, and we may refuse or end a service if we're asked to. You are responsible for checking and following your institution's rules on outside help.

4. Booking and payment

  • Prices are shown on our website in pounds sterling or US dollars. The price that applies is the one shown when you book.
  • You pay in advance, online, through our payment provider, Stripe. A booking is confirmed when payment goes through and we send you a confirmation by email.
  • When you choose a consultation time, we hold it for 30 minutes while you pay. If payment isn't completed, the time is released.
  • Packs of hours must be used within the period stated when you buy them (3 months for a 5-hour pack, 6 months for a 10-hour pack). Unused hours expire after that.

Consultations

  • A 15-minute consultation is paid for when you book it. The fee isn't deducted from later purchases.
  • The consultation fee is non-refundable (see section 6). You can move a consultation once, free of charge, with at least 24 hours' notice, using the link in your confirmation email. If you miss it, it counts as used.

5. Monthly plans

  • Monthly plans, such as squads, renew automatically each month on the same date until you cancel.
  • You can cancel any time before your next billing date, using the link in your welcome email or by contacting us. You keep access until the end of the month you've paid for, and you won't be charged again. Payments already made aren't refunded, subject to section 6.
  • Online mock exams included with SQE1 Squad or Squad Plus are available while your subscription is active.
  • We'll give you at least 30 days' notice of any price change to a monthly plan. You can cancel before it takes effect.

6. Refunds and your right to cancel

Our services are non-refundable. Each booking reserves time that a tutor keeps free for you alone, and our feedback, mock exams and materials are either prepared for you personally or made available to you as soon as you pay. Because of the nature of these services and materials, once you've paid we don't give refunds for a change of mind, a missed session, unused hours or unused access, except as set out below or where the law requires it.

  • You ask us to start straight away. When you buy, you confirm at checkout that you want us to start providing the service immediately (or within 14 days) and, for digital content such as online mock exams and model answer packs, to give you access immediately.
  • Your 14-day right to cancel (UK consumers). Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days to cancel an online purchase. Because you've asked us to start straight away:
    • for digital content, such as online mock exams and model answer packs, you lose the right to cancel once access has been given;
    • for a service, you lose the right to cancel once it has been fully provided, for example once your consultation, session, mock interview or marked feedback has taken place or been delivered;
    • if you cancel a service within 14 days of buying it, after it has started but before it has been fully provided (for example part-way through a pack of hours, or in the first 14 days of a monthly plan), you pay for what has been provided up to the time you tell us, and we refund any balance within 14 days.
  • If we can't deliver. If we cancel a session and can't offer a time that suits you, or we can't provide what you paid for, you get a full refund for that part.
  • Gift vouchers. A voucher that hasn't been used can be cancelled for a full refund within 14 days of purchase. After that, vouchers are non-refundable and can't be exchanged for cash.
  • Your other rights. Nothing in these terms affects your legal rights, including your rights under the Consumer Rights Act 2015 if a service isn't provided with reasonable care and skill. If you live outside the UK, the consumer law of your country may give you further rights.

To cancel within the 14-day period, email [email protected] with your order reference. You can use the model cancellation form in Schedule 3 of the Regulations, but you don't have to.

7. Rescheduling and missed sessions

  • You can move a booked session (a consultation, one-to-one hour, mock interview or SQE2 oral station) once, free of charge, if you tell us at least 24 hours before it starts. Consultations can be moved with the link in your confirmation email; for other sessions, reply to your confirmation email.
  • A session moved with less than 24 hours' notice, a second request to move it, or a session you don't attend, counts as used.
  • Squad sessions run at their scheduled time whether or not every member attends. Missed squad sessions aren't refunded.
  • If we need to move a session, we'll offer you another time, and if none suits you, a refund for that session.

Online mock exams

  • A mock exam pass gives access to every online mock for 60 days from purchase. Your access link is personal: please don't share it.
  • The questions are written by LawSquads in the style of SQE1. They aren't official SRA questions, and your mock score doesn't predict your result.

8. Feedback and marking

  • Return times are stated on each service and run from when we receive everything we need, including the question and marking criteria.
  • Marks we give are indicative. Your institution's marking is final.

9. Referrals and gift vouchers

  • Referral discounts apply only to a new customer's first purchase above the minimum shown on the refer a friend page. The referrer's discount is issued once the new customer's payment has gone through, and is valid for 12 months.
  • Gift vouchers are valid for 12 months from purchase, can be used once on any LawSquads service, and can't be exchanged for cash (see section 6 for the 14-day cancellation period). If the voucher is worth more than the purchase, the difference isn't kept, so we suggest using it on a service of at least the voucher's value.
  • We may withdraw a referral discount that's been obtained by misuse, for example self-referral.

10. Results

We'll provide our services with reasonable care and skill. We can't guarantee any exam result, mark, job offer or admission, because these depend on you and on decisions made by others.

11. Adam, our AI assistant

Adam answers questions about LawSquads using the information on this website. He's an automated assistant and can make mistakes. If his answer conflicts with these terms or a price shown at checkout, the terms and the checkout price apply. Adam doesn't give legal advice.

12. Materials and recordings

  • Materials we provide, including practice questions, model answers and notes, belong to us. You may use them for your own study. You may not share, sell or publish them.
  • Don't record sessions without the agreement of your tutor and everyone else present.

13. Squad conduct

Treat other squad members and tutors with respect. We may remove anyone who harasses others, shares other members' details or disrupts sessions, and refund the unused part of their plan.

14. Our liability

  • Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law doesn't allow us to limit.
  • Otherwise, our total liability to you for any service is limited to the price you paid for it.
  • We aren't liable for losses that weren't foreseeable, or for business losses.

15. Complaints

If something goes wrong, email [email protected]. We'll reply within 5 working days and try to put it right.

16. Changes to these terms

We may update these terms. The version on this page when you book applies to that booking.

17. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you're a consumer living elsewhere in the UK, you can also bring proceedings where you live, and you keep any protections that the law of your country gives you.